Just getting started with your new cordless IP DECT phone? Activation is a snap! Follow the instructions below. If you are looking for instructions on how to activate non-DECT desk phones, see How do I activate my phones?

You’ll need:

  • The base unit you’ll be activating.
  • The handsets you'll be pairing with the base unit. Note: It is best to allow handsets to charge 14 to 16 hours before first use.
  • The email with your activation code(s).

If you have not received an extension welcome email or do not have these credentials, speak to your phone system administrator to have them created or assigned, or to have the email re-sent.

If you have simply forgotten your password, you can reset it easily via the 8x8 Virtual Office login page.

To activate your DECT phones

Yealink DECT Phones

To activate the base unit

Note: Before you can activate or pair any handsets assigned to a base unit, you must first activate the base unit.

  1. Connect the base unit to your Ethernet connection using the provided Ethernet cable. (If your network does not feature power over Ethernet, be sure to also connect and plug in the power adaptor.)
  2. Turn on the handset that was included with the base unit.
  3. On the handset, enter any number and press the call button.
  4. Listen for the 8x8 announcement requesting an activation code for the base unit.
  5. Following the voice prompts, enter the activation code provided in the 8x8 email that includes your Virtual Office extension username and password. (Note: This activation code can also be found in Account Manager. Contact your IT administrator if you do not have access to Account Manager.)
  6. After the base unit has been activated, allow a few minutes for it to reboot.

To pair handsets to the base unit

  1. Turn on the handset you wish to pair to the base unit.
  2. Hold the locator button (Wi-Fi symbol) on the top of the base unit until the phone status indicator LED on the base unit flashes green slowly.
  3. Press the OK softkey on the handset.
  4. Select Register Handset, then select Base1 and press OK.
  5. The handset will display "Searching" until the base's 11 hexadecimal identification code displays (e.g., 0291A-0FD84h).
  6. Press OK.
  7. Enter the four digit PIN or pairing code provided in the welcome email and press Done.
  8. If pairing is successful, the phone will display "Handset Subscribed." Note: If the provided PIN or pairing code provided does not work, try entering 0000.
  9. Repeat for all additional handsets.

Note: If the handset was previously registered to another base unit, you may see a "Replace Base" prompt when attempting to pair the handset. To replace the base, press OK. The handset will scan to find the correct base unit. You can check the registered base's 11 hexadecimal identification code by pressing OK to enter the main menu, selecting and then selecting Base. Scroll down to view base unit information.

Panasonic DECT Phones

To activate the base unit

Note: Before you can activate or pair any handsets assigned to a base unit, you must first activate the base unit. The Initial handset in the Panasonic KX-TGP600 Kit box and the base are paired together at the factory. All other handsets (up to 8 handsets total per base) need to be paired to the base and activated individually.

  1. Connect the base unit to your Ethernet connection using the provided Ethernet cable. (If your network does not feature power over Ethernet, be sure to also connect and plug in the power adaptor.)
  2. Turn on the handset that was included with the base unit.
  3. On the handset, enter any number and press the call button.
  4. Listen for the 8x8 announcement requesting an activation code for the base unit.
  5. Following the voice prompts, enter the activation code provided in the 8x8 email that includes your Virtual Office extension username and password. (Note: This activation code can also be found in Account Manager. Contact your IT administrator if you do not have access to Account Manager.)
  6. After the base unit has been activated, allow a few minutes for it to reboot.

To pair handsets to the base unit

Note: Handset pairing may take several attempts due to wireless interference. This is normal.

  1. Turn on the handset you wish to pair to the base unit.
  2. Hold the locator button on the side of the base unit until the status indicator on the base unit flashes red slowly.
  3. Press and hold the OK softkey until the phone display reads "Please Wait..."

  4. After the phone display reads Handset and a number, the handset has been paired with the base unit.
  5. Repeat for all additional handsets.
Spectralink DECT Phones

To activate the base unit

Note: Before you can activate or pair any handsets assigned to a base unit, you must first activate the base unit.

  1. Connect the base unit to your Ethernet connection using an Ethernet cable. (If your network does not feature power over Ethernet, be sure to also connect and plug in the Power over Ethernet injector.)
  2. Turn on a Spectralink handset.
  3. After the phone display reads, "Enter AC code...," enter 0000 to enable the handset to communicate with the base unit.

  4. Press the OK softkey.
  5. Dial 1 to enable the handset to temporarily connect to the base unit.

  6. Following the voice prompts, enter the activation code provided in the 8x8 email that includes your Virtual Office extension username and password. (Note: This activation code can also be found in Account Manager. Contact your IT administrator if you do not have access to Account Manager.)
  7. You will hear a recorded message confirming your activation was successful.
  8. After the base unit has been activated, allow a few minutes for it to reboot. While it restarts, you will see a flashing red light. After a few minutes, the light will be solid green.

To pair handsets to the base unit

Note: If you have multiple handsets, be sure to activate your handsets in the exact order specified in the Order Shipped email.

  1. Power down the handset you are activating by holding down the left softkey for two seconds, then press Yes.
  2. Wait two minutes, then hold down the left softkey for two seconds to power up the handset.
  3. After the phone display reads, "Enter AC code...," enter the four digit activation code for the handset.

  4. After entering the activation code, you will see Connecting... on the phone's display. If pairing is successful, the phone should display, "Connecting...OK." (Note: If a User ID is requested in addition to the AC Code when powering on the handset, please contact 8x8 Technical Support so that a Support agent can provide you with the User ID or GUN number of this extension.)

  5. When your extension number displays on the screen, the handset is ready to use.
  6. Repeat for all additional handsets.
Problems?

If your Spectralink handsets are not charging, check to see if the green battery protection strip has been removed from the bottom of the battery. The battery will not charge if this is in place.

If you are not prompted on the Spectralink handset to Enter AC code, power down the handset, wait two minutes, and power the handset up.

If power-cycling the handset fails, move on to Advanced Activation Steps.


Advanced Activation Steps for Spectralink DECT Phones

Note: Use this method only if you cannot get the Enter AC code prompt, or if a connection to the base you want to connect to fails.

To manually enter an activation code

Use the softkey sequence Menu > Settings > Advanced > Login > Create Login > Select Base Unit > Enter AC.

Enter the activation code and press the # key.

If you have multiple base units, after you select Create Login, you may need to select the base unit you need to connect to from a list of base units. This is done based on the ARI number printed on the back of the base unit. Select the ARI number of the base unit you are connecting to.