Problem

When making an outbound call, no ring-back tone is heard before the other party answers.

Cause

Your extension may be offline (if the other party does not answer).

In other cases, this may indicate a possible carrier issue.

Resolution

To confirm your extension is online, try placing test calls from the affected extension to

  • Your voicemail (Dial 555).
  • Other extensions on your 8x8 system.

If successful, try calling two or three phone numbers out of your 8x8 network again.


No resolution?

Contact 8x8 Technical Support.