Check settings to ensure nothing is interfering with the Ring Group call getting through to the device.
All SIP phones provisioned to 8x8 service have a soft or hard key option called DND (Do Not Disturb).
To check for DND
- Ensure that the Do Not Disturb message is not displayed on the phone screen.
- If enabled, disable DND by pressing the DND hard or soft key.
All SIP phones provisioned to 8x8 service have a hard or soft key option called Forward.
To check local forwarding
- Press the Forward hard or soft key.
- Ensure that Always, No Answer, and Busy are all set to Disabled.