These procedures specifically concern the Panasonic DECT series of phones.

Note: Do not factory reset a phone to address call quality issues!

Factory resetting a phone is not recommended as a troubleshooting step, except as a last resort.

Additionally, key portions of this procedure require some timing. It is a good idea to review all of the steps below before you begin. Generally speaking, you want to:

  1. Enter access information (MAC password or MAC ID).
  2. Complete reset process.
  3. Reconfigure the config server address (if necessary).

To perform a factory reset on a Panasonic DECT phone

  1. On the Panasonic DECT handset, go to Menu > Setting Handset > Other Option > Embedded Web.
  2. Select On to turn on web access.
  3. Go to Menu > System Settings > Status > IPv4 Settings > IP Address.
  4. Note the IP address of the base unit.
  5. Go to Menu > System Settings > Status > MAC Address.
  6. Note the MAC address of the base unit.
  7. Obtain the phone's MAC password.
  8. In the browser address bar, enter: http://<phone IP address> and press Enter.
  9. Log in with the following credentials.
  10. In the web GUI, go to Maintenance > Reset to Defaults > Reset to Factory Defaults/Carrier Defaults.
  11. Click OK to reset the base unit.
  12. After the factory reset is complete, log in to the web GUI using the following credentials:
    • Username: admin
    • Password: adminpass
  13. Go to Maintenance > Provisioning Maintenance > Master File URL.
  14. Enter the production provisioning url: https://pancfg.8x8.com/panasonic/ConfigCommon.cfg
  15. Click Save.