Note: It is important to note that 8x8 recommends that all call forwarding rules for an extension be set within Account Manager, not on the phone itself. In this way, if the phone ever loses power, is reset, or the user changes phones, those forwarding rules will not be lost. If the phone loses its Internet connection, this will also negate forwarding rules set on the phone.

To automatically forward all incoming calls to another party/extension (Static Forwarding)

  1. From the idle display, press the Forward soft key.
  2. (Optional) If multiple lines are configured on your phone, select the line to forward from the list using the up and down arrow keys.
  3. Using the up and down arrow keys, select the forwarding type you want to change, and then press the Select soft key:
    • Always (forwards all incoming calls) - Enter a number/extension to forward all future incoming calls to.
    • No Answer (forwards unanswered incoming calls) - Enter a number/extension to forward all unanswered incoming calls to, and how many rings to wait before forwarding. (Two is recommended; one ring is approximately six seconds.)
    • Busy (forward calls that arrive when you are already in a call) - Enter a number/extension to forward all future incoming calls to when you are already in a call.

    *For any of these options, you may also enter SIP URL or IP address.

  4. Select Enable to confirm.

To manually forward a call as it comes in (Dynamic Forwarding)

  1. When the phone rings, press the Forward soft key.
  2. Enter a number or extension to forward the incoming call to.
  3. Press the Enable soft key.
  4. The incoming call is forwarded to the other party. (If call forwarding is disabled, all future calls will not be forwarded and forwarding will remain disabled.)

To disable call forwarding

  1. From the idle display, press the Forward soft key.
  2. (Optional) If multiple lines are configured on your phone, select the line to forward from the list using the up and down arrow keys.
  3. Using the up and down arrow keys, select the forwarding type you want to change and then press the Select soft key.
  4. Press the Disable soft key.

The idle display returns and the regular icon appears as the line indicator.

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