Before You Begin

These steps are generally intended for reusing Polycom phones with 8x8 service. You can reuse existing Polycom phones with 8x8 service as long as they are a supported model with a valid factory installed device certificate. It's crucial that Polycom phone certificates are factory installed and not added later. 8x8 supports only the Polycom phone models listed here. If you are not sure which model phone you have, please check the underside of the phone. The model number is listed on the label on the bottom of the phone.

Check for Device Certificate

In order to work with 8x8 phone service, your Polycom phone must have a valid security certificate, also known as a device certificate. Follow these steps to determine whether a valid Device Certificate is installed on your phone.

  1. On the phone, press the Menu key, and scroll to Status.
  2. Select Status.
  3. Next, select Platform.
  4. Select the Phone option.
  5. Read the displayed message.
    • If the message says Device Certificate: Installed, your phone is supported on 8x8 service.
    • If the message says Device Certificate: Not Installed, Device Certificate: Invalid, or if there is no device certificate message at all, then the phone is not supported on 8x8 service.

Configure the Phone

After checking the device certificate, you can move on to configuring the phone.

Using the Hard Phone

Reset Phone to Factory Defaults

  1. On the phone, press the Menu key.
  2. Select the Settings option.
  3. Select the Advanced option.
  4. Enter the password 456 and press the Enter softkey.

    Note: If 456 does not work, please see this article on how to obtain the phone's Administrator Password.
  5. Select Admin Settings.
  6. Select Restore to Defaults.

Manually Provision Phone into Production

  1. Check the phone's firmware version by going to Menu > Status > Platform > Application > Main. You will need to reference this information in Step 7.
  2. Power cycle the phone.
  3. Quickly press the Setup softkey as soon as it appears.
  4. Enter the password 456.
  5. Select Provisioning Server (Server Menu on old firmware).
  6. Change Server Type to HTTPS.
  7. Change Server Address to the correct address for your phone (depending on firmware version):
    • non-UC4.0+: pccfg.8x8.com/polycom/
    • UC4.0+: pccfg.8x8.com/polycomuc/
  8. Exit Server Menu.
  9. Select SNTP Address.
  10. Enter: pool.ntp.org.
  11. Select Exit, then select Save & Reboot.
  12. Allow several minutes for the phone to reboot and connect to the 8x8 servers. When rebooting is complete, continue on to activate your phone.
Using the Web GUI

Reset Phone to Factory Defaults Through the Phone's Web GUI

The device web interface (GUI) allows you make changes to the phone's settings via a web browser on your computer, which can often be more convenient than on the phone screen itself. You must ensure that:

  • The phone is plugged into the network.
  • The computer is on the same network as the phone.
  1. In a web browser on a computer on the same network as the phone, browse to the phone's IP address.
  2. Log in as Admin and enter the phone's MAC password.

  3. Navigate to Utilities > Phone Backup & Restore.
  4. Click the small + to open the Global Settings options.

  5. Click Restore to reset the phone to factory default settings.
  6. Wait for phone to reboot. Note: After the phone has been reset to factory default settings, the administrator password will have changed to 456.

Manually Provision Phone into Production

  1. In a web browser on a computer on the same network as the phone, browse to the phone's IP address.
  2. Log in as admin and enter the password 456.
  3. Navigate to Settings > Provisioning Server.
  4. From the Server Type drop-down, select HTTPS.
  5. In the Server Address field, enter the 8x8 Polycom Provisioning Server address: pccfg.8x8.com/polycomuc/

  6. Click Save.
  7. Allow several minutes for the phone to reboot and connect to the 8x8 servers. When rebooting is complete, continue on to activate your phone.

See Also

Reusing Polycom Phones with 8x8