ContactNow is 8x8's contact center solution for small businesses without the cost or complexity of legacy systems.


Common Terms ContactNow US Term Glossary
PBX Name (Tenant Name, Partition) Contact Center
Platform (VCC = NA10, VO = cluster eq109, etc.,) Silo XXX (US = Silo201)
Ring Group/Pick-up Group Queue
Phone Agent
Dial Plan N/A
Switchboard Switchboard
Call recording Call recording
Call reporting Analytics/ Record Search
Virtual Number Internal transfer and contact DIDs
DID (direct inward dial) DDI or DID
CallerID (Number) CLI
Call Unique Id (Intraswitch) Call ID
Transfer TPT (Third Party Transfer)
Company ID CID