Note: Some of these functions are already "hot keys" on the Fanstel phone itself.

Feature/Function Flash (F) + Star (*) +
Place a call on Hold / Make a new call 1  
Retrieve a call from Hold   1
Set an Always Forwarding Number   2
Cancel an Always Forwarding rule   3
Alternate between 2 calls / Retrieve a new incoming call star (*)  
Supervised (or 2-Step) Transfer to join 2 other parties on a call 4  
Pick up a call on hold on the entered extension   5 + extension
Blind (or 1-Step) Transfer 5 + extension to transfer to  
Intercept an incoming call to a specific extension from your own extension   5 + extension to intercept
Add a party for 3-Way Conferencing 7  
Drop added party from 3-Way Conferencing 7 + star (*)  
Enable Do Not Disturb (DND)   8
Disable Do Not Disturb (DND)   9
Join 2 other parties into a 3-Way Conference 8  
Set a Busy Forwarding Number   0 2 1
Set a Ring-No Answer Forwarding Number   0 2 2
Set an Internet Connection Outage Forwarding Number   0 2 3
Enable Caller ID Block (set per call)   6 7
Disable Caller ID Block during call (may be helpful when deciding to intiate 3-Way Conference Calling)   6 8
Call back the most recent caller   6 9
Disable Call Waiting during a call   7 0

 

Removing Forwarding Rules

Please be aware that the following will remove all forwarding from an extension.

  • * 0 3 1  (Cancels Busy Forwarding rule.) 
  • * 0 3 2  (Cancels Ring-No Answer Forwarding rule.)
  • * 0 3 3  (Cancels Internet Connection Outage Forwarding rule.)

After using any of the above, don't forget to set your usual forwarding rules to one of the following.

  • 555 (for Voicemail)
  • 588 (for One-Number Access)
  • Any desired extension or external phone number.

If you don’t, then an incoming call will ring busy or ring until dropped by the caller if not answered.

 

Common Use Cases

Make a 2-Step Transfer in which the second call is outgoing:

  1. Make or receive a call.
  2. Connect with first party.
  3. Press F 1 (to make a new call).
  4. Call another party.
  5. Connect with second party.
  6. Press F 4 to join both external parties and exit the call. (You should hear a dial tone.)
  7. Hang up.

Make a 2-Step Transfer in which the second call is incoming:

  1. Make or receive a call.
  2. Connect with first party.
  3. When a new call arrives (Call Waiting), press F * to retrieve the new call.
  4. Connect with the second party.
  5. Press F 4 to join both external parties and exit the call. (You should hear a dial tone.)
  6. Hang up.

Make a 1-Step Transfer:

  1. Make or receive a call.
  2. Connect with the first party.
  3. Press F 4.
  4. Call the second party.
  5. On connection, you will be dropped from the call. (You should hear a dial tone.)
  6. Hang up.

Make a 3-Way Conference Call with an outgoing call to the third party:

  1. Make or receive a call.
  2. Connect with the first party.
  3. Press F 7.
  4. Call another party.
  5. On connection, you will be in a 3-Way Conference call.

Make a 3-Way Conference Call with an incoming call from the third party:

  1. Make or receive a call.
  2. Connect with the first party.
  3. When a new call arrives (Call Waiting), press F * to retrieve the new call.
  4. Connect with the additional party. (If you want, you may use F * to alternate back and forth between both calls.)
  5. Press F 8 to join all parties in a 3-Way Conference Call.