Chatting with 8x8 Support

Need to chat with an 8x8 Support agent? To chat about your issue, begin by creating a new case or viewing an existing case. Please note that chat is available only for Virtual Office and Virtual Contact Center issues. Chat is not available for our ContactNow or Quality Management products at this time.

IMPORTANT: Be sure to enable pop-ups in your browser (Firefox | Chrome) to launch the 8x8 chat window. 

Chat is open Monday through Friday, 5:00 a.m. to 6:00 p.m., Pacific Time.

Create a New Case for Chat

  1. After after logging in, click Get Support. You will be taken to your Support Case home page.

  2. Click Cases and select New Case to begin creating a new case. You will see a form that is pre-populated with your name, company name, and contact information.

    Note: If your contact information is incorrect, your account administrator can update it through Account Manager. If you are experiencing multiple issues, please create a separate case for each issue. Cancellation requests must be submitted to 8x8 Support over the phone.
  3. Complete all required fields Create a Case form, including detailed description of the issue you are experiencing.
  4. To chat about your issue, click Chat Now. The page will refresh to show your new case, and the 8x8 pre-chat form will open in a pop-up window.
  5. Complete the pre-chat form, being sure to include your Case Number.

  6. Click Send.

Chat About An Existing Case

If you have an open Virtual Office or Virtual Contact Center case, you can chat about your case with an 8x8 Support agent during chat hours.

  1. After after logging in, click Get Support. You will be taken to your Support Case home page.

  2. Click Cases and select View Cases.
  3. To chat about open VO or VCC cases, click the Case Number in the list of open cases.
  4. To the right of the case details, click Chat About This Case during open chat hours to chat with an 8x8 Support agent about your case.

  5. The 8x8 pre-chat form will open in a pop-up window. Complete the form, being sure to include your Case Number.
  6. Click Send to initiate the chat.

For more details on how to view information for previously submitted cases, see How do I view my cases on the 8x8 Support Knowledge Base?

Did the chat pop-up not appear?

Please enable pop-ups for this page in your browser (Firefox | Chrome). Then on the case page, click Chat about this Case to get started.