Problem

When looking at the Cases tab, text display is distorted, and the Search button is not present. The issue occurs with multiple browsers.

Cause

The current AGUI (VCC 8.0) is using a 24-hour cycle to expire the cache. Cache expiration is improved in the current release.

 

Resolution

To delete browser cache

Windows Users

  1. With the browser open, use hotkey command Ctrl + Shift + Del.
  2. Follow the onscreen prompt to clear, delete, or remove cache/history.

Mac OS X Users

  1. With the browser open, use hotkey command ⌘ + Shift + Del.
  2. Follow the onscreen prompt to clear, delete, or remove cache/history.

For more on clearing browser cache, see these browser-specific links.