Problem

You are experiencing Instant Messaging chat issues in Virtual Office Desktop.

Cause

The latest version of Virtual Office Desktop is running a Beta version of Instant Messaging on a new backend technology that may impact chat across different carriers and operating systems.

Resolution

To disable the new Beta chat version, follow these steps

  1. Go to Settings in your VOD app by clicking on the Gear Icon

 

  1. Go to Messages

  1. Uncheck the Enable Beta Conversation view box
  2. The application will restart and run the legacy chat IM version