Problem

When attempting to log in to the Virtual Office Mobile smart phone application using your Google credentials, you encounter the following error:

403. That's an error.

Error: disallowed_useragent

This user-agent is not permitted to make an OAuth authorization request to Google as it is classified as an embedded user-agent (also known as a web-view)...

Cause

For security purposes, Google has changed its policies around SSO authentication within applications, which has affected the VO Mobile app. You can learn more here. This will affect more and more Google SSO users of this and other apps as the change is rolled out.

Workaround

While this issue is addressed by our developers, please log in with the 8x8 username and password assigned to your user profile.

Don't know your username or password?

Click here to learn how to recover your 8x8 Virtual Office login information.

Click here to learn how to reset your Virtual Office password.


8x8 is actively working on a fix for this issue to be released in a future update of the VO Mobile app.