Changes can be made to voicemail settings on the phone through the voicemail options audio menu only after the initial voicemail password has been set up in Account Manager, Virtual Office Desktop, or Virtual Office Online.

Please note that there is no "default" voicemail password. If you have forgotten your password, you can reconfigure it in Virtual Office Desktop or Virtual Office Online, or contact your system administrator.

To change your outgoing voicemail greetings from your phone or mobile app

Note: Voicemail cannot be configured in the settings of 8x8’s Virtual Office Mobile App. You may use the app to call in to your voicemail from your extension, then change your settings using the audio menu as described below.

  1. Access the voicemail system:
    • From your own extension
      Dial 555 and enter your voicemail password, followed by the # key.
    • From another extension in your system
      Dial 500, enter your extension number, then enter your voicemail password, followed by the # key.
  2. Press the * key to enter the Main Menu.
    Note: If you have no saved voicemail messages, you should enter the Main Menu automatically. You can skip this step.
  3. From the Main Menu, do any of the following and follow the subsequent audio prompts: 
    • Press 2 to change your greeting. Options include using just your first and last name; setting distinct internal (on-network) and external (off-network) greetings; and changing greetings to be used at certain times or occasions.
    • Press 3 to change user preference options. Options include: change voicemail password; call waiting preferences; busy handling; ring no answer handling; Internet outage routing; and email notification preferences.
    • Press 4 to establish or change call forwarding rules. Options include: listen to, set, change, or cancel call forwarding rules.
    • Press 5 to set a specific greeting for business hours, after business hours, lunch time, meeting, weekend, and vacation.
    • Press 6 to enable or disable “announcement only” mode (e.g., your vacation greeting).
    • Press 9 to exit voicemail.

To configure your voicemail's other settings, click here.

For a downloadable Quick Reference Guide to the voicemail phone menu, click here.