Problem

When you make outbound calls in Salesforce, the communication panel (dialer) displays 595 as the outbound phone number instead of the number that you called.

Salesforce call records also show 595 in the Caller field:

Cause

This problem only happens when all of the following are true:

  • You're using the 8x8 Salesforce Integration v1.x. This is the white comm panel (dialer) with Ready / Not Ready buttons at the top
  • You have a hard phone and are also logged into one or more of the following Virtual Office products: VO DesktopVO OnlineVO Mobile. Or if you don't have a hard phone, you are logged into VO Mobile and either VO Desktop or VO Online
  • You've made an outbound call from Salesforce, and chose to not answer the phone when it rang
Resolution

When you make an outbound call from Salesforce, you must answer the call to the 8x8 extension, which will connect to the originally called phone number.

When you answer the call on any extension device, the 595 number will change to the phone number you clicked or manually dialed. That phone number should display in your call log correctly.