Problem

When clicking on the 8x8 Analytics tab in Salesforce, you receive the following error:

"Force.com Canvas - SFVOAAnalytics

Oops, there was an error rendering Force.com Canvas application [SFVOAAnalytics].

You don't have permissions to view application [SFVOAAnalytics]. Please contact your system administrator to grant you access to this application."

This issue can occur for both a Salesforce administrator who is installing the 8x8 Virtual Office for Salesforce Analytics, as well as for users who are trying to access their own 8x8 analytics data within Salesforce.

Cause

This issue occurs when your assigned Salesforce user profile type has not been granted access to the SFVOAAnalytics application.

Typical user profile types are System Administrator, Standard User, Marketing User, Custom Sales Profile, etc.

Resolution

To correct this, a Salesforce administrator must either:

  1. Re-assign the affected user to a profile type which already has access to the SFVOAAnalytics application.
    • This can be done by navigating in Salesforce to Setup > Manage Users.
    • Edit the appropriate user.
    • Choose an appropriate (authorized) profile from the Profile drop-down field.
    • Click Save.
  2. Enable access of the user's profile type to the SFVOAAnalytics application.
    • This can be done by navigating in Salesforce to Setup > Manage Apps > Connected Apps > SFVOAAnalytics (click the hyperlink) > Manage Profiles.
    • In Application Profile Assignment, select the appropriate profile.
    • Click Save.

Note: Any users affected by either problem will need to log out of and back into Salesforce for the change to take effect.