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How To Run Agents Login & Logout Time Report In 8x8 Analytics
8x8 Support

How To Run Agents Login & Logout Time Report In 8x8 Analytics

Objective

To better track the availability and productivity of agents, we have now introduced a new report that offers login and logout time of each agent. What time did Rob log in this morning? What time did they log out? How many times did they log in during the day? What was their login duration? 

Applies To

  • 8x8 Analytics 

Procedure

  1. Login into 8x8 Analytics 
  2. Click on Agent Status 
  3. Click on Login Time and select date and hit Preview button

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