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Can you search the Contact Center chat for keywords using 8x8 Speech Analytics & QM?
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Can you search the Contact Center chat for keywords using 8x8 Speech Analytics & QM?

 

Question

Can you search the VCC Chat for for keywords using 8x8 Speech Analytics & QM?

Applies To

  • 8x8 Speech Analytics
  • 8x8 Contact Center

Answer

Currently, Contact Center text chats are not imported in Speech Analytics & QM and this is not possible.

 

 

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