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Search Interactions column in Speech Analytics & Quality Management shows as "Customized Field #"
8x8 Support

Search Interactions column in Speech Analytics & Quality Management shows as "Customized Field #"

Symptom

Column in Search Interactions in Speech Analytics & Quality Management shows as "Customized Field #" instead of its own name. 

Applies To

  • Contact Center Speech Analytics & Quality Management

Resolution

To fix this, you can rename the column from its default name to something else. For example, "VCC Channel Name" to "VCC Channel".

To rename a column, follow the steps detailed in this article.

Cause

This can occasionally happen for users other than the admin making the changes, when the default name of a newly added column is left unchanged.

 

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