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8x8 Support

Fuze Upgrade SKU Descriptions

Overview 

Customers upgrading from Fuze unified communications platform to 8x8 unified communications platform are offered similar or better features and functionality to their current Fuze capabilities.

Modern communication experiences powering business agility The eXperience Communications Platform™ is the first and only XCaaS platform on the market. It empowers enterprises with modern communication experiences, eliminates organizational silos, boosts employee productivity, delights customers, and unifies data to reveal deeper insights for smarter decisions and a more agile business. 

One integrated platform also enables a single integration framework to connect to productivity tools like Microsoft Teams and CRM apps with your communications across all functional areas, saving implementation time and maintenance dollars. Embeddable APIs enable low-code, no-code customized experiences, especially in the contact center with more robust omnichannel possibilities.

 

Applies To 

  • Fuze customers upgrading to 8x8 platform

 

SKU Description

XF-Pro, XF-International, XF-Global SKUs include the following features:

 

  • Number Porting (self-service or managed)

  • Auto Attendant (multi-level)

  • Call Handling (Caller ID, Call Forwarding, Transfer, Park, Hunt Groups, Ring Groups)

  • Call Queues

  • Barge, Monitor and Whisper

  • HD Secure Voice, Hot-desking

  • Mobile and Desktop Apps

  • Presence Detection

  • Voicemail with Transcription

  • Web-Browser Click-to-Call

  • Cross-Platform Team Messaging

  • HD Audio and Video Conferencing with Screen Sharing (500 Active Participants)

  • Advanced moderator controls of audio and video meetings

  • Out of the Box integrations with popular business apps

  • 8x8 Voice for Microsoft Teams Add-on

  • 130 Days UC Media Storage (unlimited capacity) for Meetings & UC Call Recording

  • Unlimited Internet Fax

  • 8x8 Frontdesk tailored experience for receptionists

  • Call Activity Analytics

  • Supervisor Analytics

  • Enterprise-Grade Security

  • Compliance and Certifications (GDPR, HIPAA, ISO27001, 9001 etc.)



 

Countries included in XF- Pro 

 

Account based in North America

Account based in EMEA

Account based in APAC

United States

Belgium

Italy

Australia

Canada

Czech Republic

Norway

New Zealand

Mexico 

Denmark

Poland 

Japan 

    

Finland 

South Africa

 

    

France

Spain & Portugal

 

    

Germany

Sweden

 

    

Greece 

Switzerland 

 

    

Ireland

United Kingdom

 

    

Israel 

   

Standard Unmetered plan restrictions apply, including premium and shared cost numbers, satellite phones, CLI limitations,  etc.

 

Countries included in XF- International 

 

North America

EMEA

APAC

United States

Belgium

Norway

Australia

Canada

Czech Republic

Poland

China

Mexico

Denmark

Portugal

Hong Kong

    

Finland

Romania

India

    

France

Russia (Landline)

Indonesia

    

Germany

Slovakia

Japan

    

Greece

South Africa

Malaysia

    

Ireland

Spain

New Zealand

    

Israel

Sweden

Singapore

    

Italy

Switzerland

South Korea

 

Netherlands

United Kingdom

 

Standard Unmetered plan restrictions apply, including premium and shared cost numbers, satellite phones, CLI limitations, etc.

 

Countries included in XF- Global 

 

Afghanistan

Bulgaria

Estonia

Iraq

Luxembourg

Nigeria

Serbia

Turkey

Albania

Cambodia

Finland

Ireland

Macau

Norway

Singapore

Turkmenistan

Angola

Canada

France

Israel

Malaysia

Oman

Slovakia

Ukraine

Argentina

Chile

Germany

Italy

Malta

Pakistan

Slovenia

United Arab Emirates

Armenia

China

Ghana

Jamaica

Mauritius

Panama

South Africa

United Kingdom

Australia

Colombia

Greece

Japan

Mexico

Paraguay

South Korea

United States

Austria

Costa Rica

Guatemala

Jordan

Moldova

Peru

Spain

Uruguay

Azerbaijan

Croatia

Guinea

Kazakhstan

Mongolia

Philippines

Sri Lanka

Uzbekistan

Bahamas, The

Cyprus

Honduras

Kenya

Mozambique

Poland

Sudan

Venezuela

Bahrain

Czech Republic

Hong Kong

Kuwait

Myanmar

Portugal

Sweden

Vietnam

Bangladesh

Denmark

Hungary

Laos

Namibia

Puerto Rico

Switzerland

Yemen

Belgium

Dominican Republic

Iceland

Latvia

Nepal

Qatar

Taiwan

 

Bolivia

Ecuador

India

Lebanon

Netherlands

Romania

Tanzania

 

Botswana

Egypt

Indonesia

Libya

New Zealand

Russia

Thailand

 

Brazil

El Salvador

Iran

Lithuania

Nicaragua

Saudi Arabia

Trinidad and Tobago

 

Standard Unmetered plan restrictions apply, including premium and shared cost numbers, satellite phones, CLI limitations, etc.

 

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