8x8 Integration for 1CRM

Overview

1CRM is a customer relationship management (CRM) application. 8x8 provides a floating phone integration in 1CRM for both 8x8 Work and Contact Center.

In addition to providing call controls, the integration recognizes calls to or from established contacts in 1CRM and can store data from those calls into 1CRM.

Applies To

• 8x8 Work
• 8x8 Contact Center
• 1CRM

Online Documentation

Instructions for installation and use of the 8x8 integrations can be found in the online documents linked below:

• 8x8 Work for 1CRM - Agent Guide
• 8x8 Contact Center for 1CRM - Agent Guide

Requirements & Limitations 

• The integration with 1CRM is available in the United States and the United Kingdom.
• Google Chrome web browser is required.
• The Chrome plugin 8x8 Virtual Office for Integrations must be installed on individual computers.
• The integration can only be launched in a floating window.
• Virtual Office for 1CRM supports the following objects in 1CRM:
  • Account
  • Contact
  • Lead