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8x8 Support

How to Install 8x8 Work for Freshdesk Integration


For concise instructions on how to install and use the 8x8 Work integration for Freshdesk, please see the online guides below:

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Requirements and Limitations

  • This integration is currently available in the United States, Canada, United Kingdom, France, Australia, and New Zealand. 
  • Requires installation by a Freshdesk administrator.
  • Google Chrome is recommended to ensure a smooth experience.
  • For consistent search and call pop results, Freshdesk Contact phone numbers should be stored in US 11-digit format.
    • Example: 14085551212
  • The communication panel is launched in a floating window.
  • Only Contacts in Freshdesk are supported.
  • With 8x8 Contact Center configured to allow Agents to select multiple Transaction Codes, the integration is only able to send one Transaction Code (the last selected) to Freshdesk.
  • Single Sign On is not supported.

Download the Integration

The Freshdesk integration installation file for 8x8 Work and Contact Center is located here:

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