Skip to main content
8x8 Support

How to Install 8x8 Work for Freshdesk Integration


For concise instructions on how to install and use the 8x8 Work integration for Freshdesk, please see the online guides below:

clipboard_e4e3181dc43046796d66f1ca9f09b061c.png  clipboard_e62a76e624bd1e78017822bd0f4deead9.png

Requirements and Limitations

  • This integration is currently available in the United States and the United Kingdom.
  • Requires installation by a Freshdesk administrator.
  • Google Chrome is recommended to ensure a smooth experience.
  • For consistent search and call pop results, Freshdesk Contact phone numbers should be stored in US 11-digit format.
    • Example: 14085551212
  • The communication panel is launched in a floating window.
  • Only Contacts in Freshdesk are supported.
  • Single Sign On is not supported.

Download the Integration

The Freshdesk integration installation file for 8x8 Work and Contact Center is located here:

  • Was this article helpful?