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8x8 Support

8x8 Work for SugarCRM Integration

8x8 Work for SugarCRM

The 8x8 Work for SugarCRM integration allows users of cloud-based SugarCRM to access call features of their 8x8 Work phone extension, as well as allowing them to create and save call records in SugarCRM.

8x8 Contact Center is also supported.

From this article you can launch our online help guides for Administrators or Agents, or download the integration installation package.


As of January 13, 2023 a new integration package is available for SugarCRM versions 12.3 and higher.

Download: Integration packages can be downloaded at the bottom of this page.


Important: Like all 8x8 telephony integrations, the SugarCRM integration is a convenient control panel for your 8x8 Work phone extension. It does not provide audio services.

For this reason, a desk phone or a softphone such as 8x8 Work for Desktop or 8x8 Work for Mobile is required to work in conjunction with the 8x8 Work for SugarCRM integration.

Applies To

  • Cloud-Based Version of SugarCRM
  • 8x8 Work
  • Contact Center (CC)

Requirements & Limitations

  • Google Chrome is required.
  • The integration can only be launched in a floating window.
  • Click-to-Dial functionality is not natively supported.
  • Does not support the PC-installed version of SugarCRM.

Supported CRM Objects

The following SugarCRM objects have been tested with the integration:

  • Accounts
  • Contacts
  • Leads
  • Opportunities
  • Cases


Download the integration package based on your current cloud version of SugarCRM:

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