Genesys Cloud offers an integration with 8x8’s unified communications platform allowing users to view directory, search contacts, and make telephony calls between the systems.
Integration Features include:
- Provisioning, Directory & Presence
- Customers are required to use SCIM provisioning.
- View 8x8 users’ presence status in Genesys Cloud user search (See Genesys Webhook enabled KB Below)
- 8x8 contacts appear in Genesys Cloud user search and vice versa
Provisioning is completed within Azure AD / OKTA and pushed downward to 8x8 and Genesys only and are independently pushed via SCIM.
About Provisioning please note
- 8x8 and Genesys DO NOT sync back to the IDP.
- Admins will need to ensure they make changes on the IDP if they make updates (user contact info) directly in 8x8 and Genesys.
- SCIM setup to the Genesys side will need to be handled directly by the Genesys reseller with Genesys.