When a user initiates a call through the 8x8 integration for Salesforce, the voice quality of their phone calls is degraded.
- This article applies to all 8x8 voice integrations
Voice quality issues are not caused by the 8x8 integration for Salesforce.
This is because integrations are not softphones, so they do not provide or affect phone audio quality in any way.
8x8 voice integrations are simple control panels that tell your phone extension what to do.
If you are experiencing audio quality problems on your 8x8 phone service, please create a case with 8x8 Technical Support to request assistance with that issue.