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8x8 Support

8x8 Integrations: Clear Session Data Cache and Cookies


This is a brief guide to resetting web browser cookie and cache data for 8x8 Work and Contact Center integrations, without deleting any other web site browser data.


Note: The steps in this article are intended as a troubleshooting method for resolving browser-related problems with 8x8 Work and Contact Center integrations.

Following the processes outlined here will delete search and call data currently stored in the 8x8 communication panel.

No stored CRM or other data will be affected.

Applies To

  • All Legacy (v2.x) 8x8 Work integrations
  • All Maestro (v3.x) 8x8 Work and Contact Center integrations

Clear All VO Integration Web Browser Data

These steps apply to all 8x8 v2.x (Legacy) and v3.1 (Maestro) integrations. The steps below use Google Chrome and the Salesforce v2.8 integration as an example.

  1. Right-click on the communication panel and select Inspect. This will open the Chrome developer console.

  1. Click on the Application tab of the developer console, and expand the Storage.
  2. Expand Storage > Local Storage.
  3. Right-click on or, and select Clear.
  4. Expand Storage > Cookies.
  5. Right-click on or, and select Clear.
  6. Refresh your Salesforce or other CRM application, then log back into the 8x8 integration comm panel.

Clear Maestro (v3.x) Integration History and Search Data

This procedure applies only to Maestro (v3.x) 8x8 Work and Contact Center integrations, and deletes only locally cached call and search data from the integration communication panel. It does not delete cookie data or any CRM data.

Note: If your 8x8 communication panel has a gear icon clipboard_e8adfeef35d7a222708854dceb896852f.png, then you are using a Maestro-based integration.

  1. From the comm panel's Main Menu, navigate to Settings clipboard_e8adfeef35d7a222708854dceb896852f.png > Advanced and click Reset.
  2. Click OK at the prompt.
  3. Your 8x8 communication panel will automatically refresh. Log back in if needed.