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8x8 Support

Voice for Teams: Domain Status shows Incomplete Setup in the Microsoft 365 admin center

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Symptom

During the initial Teams Sync Now phase of the setup process in the 8x8 Voice for Teams admin portal, SBC (session border controller) domains are created and activated on your Microsoft 365 service. These domains are required for connecting your Microsoft Teams users to the PSTN (Public Switched Telephone Network), through 8x8.

In the Settings > Domains section of the Microsoft 365 admin center, the 8x8 domains display Incomplete setup in the Status column.

Note-Icon.png Note: Microsoft may instead show the domains as Not Connected to Services.

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Applies To

  • 8x8 Voice for Microsoft Teams
  • Microsoft Teams

Cause

This is a cosmetic issue, and does not impact your 8x8 Voice for Teams service.

Microsoft assumes that because a domain has been added, certain setup steps need to be completed in relation to the services that Microsoft offers, and so marks the domain setup as incomplete.

Resolution

No corrective action is needed, as the domains have been validated and activated. The 8x8 Voice for Teams domains do not use any services that Microsoft might suggest connecting them to, so the domain setup is already effectively complete.

Important-Icon.png

IMPORTANT: 8x8 recommends that you leave your 8x8 domains as-is, with no modification.

However, if you decide to complete the domain setup with the goal of removing the Incomplete setup status, DO NOT add any DNS records suggested by Microsoft. Doing so is not necessary, and could impact your Microsoft and 8x8 Voice for Teams services.