Incoming Calls Ring to a Different Extension or Number
Symptom
Incoming calls ring to a different extension or to an external number. The target extension does not receive any calls.
Applies To
- Deskphones
Resolution
Remove the call forward set on the extension either through Admin Console, or remove the forward set on the physical phone.
Cause
A call forwarding rule has been set on the extension, either on the physical phone or through Admin Console.