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SSO Issue: My 8x8 Section gives error page
8x8 Support

SSO Issue: My 8x8 Section gives error page

Symptom

When clicking "My 8x8" on the SSO panel, receive the following page:

01.png

Applies To

Single Sign On (SSO): https://sso.8x8.com/applicationPanel

Screenshot_97.png

Resolution

Shorten the profile used to log in to less than 30 characters. 

Cause

This happens due to a system limitation where user profiles cannot be longer than 30 characters. 

Additional Information

This is not intended and the requirement will be removed on a future release. 

 

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