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Sameroom: Chat Service Limitations and Known Issues
8x8 Support

Sameroom: Chat Service Limitations and Known Issues

Chat Service Limitations and Known Issues

We’ve worked hard to integrate chat services so everyone can benefit from interoperability, but this isn’t without its limitations.

See the Table of Contents at the left for a navigation list of specific chat services.

8x8 Work

  • 8x8 Team Messaging (Sameroom) works only with Work Desktop and Work Mobile (formerly Virtual Office Desktop and Mobile).
  • Sameroom commands must be invoked via the @Sameroom mention instead of -sameroom.
  • Direct Messaging (DM,  or 1-1 chat) is not supported.
  • Private rooms are not supported. Sameroom 8x8 Team Messaging is available only in public Work rooms.

Campfire

  • Basecamp 3 is not supported. To request Sameroom support for Basecamp 3, please reach out to Basecamp on Twitter.
  • If you don’t use a bot Campfire account with Sameroom, your own messages will not be relayed. Click here to learn how to fix this.
  • No DM support (direct messages, 1-1 chat).
  • No support for message edits and deletion.
  • Owner of the Tube will not get notifications for new messages. For a possible solution, click here.

Cisco Jabber

  • No DM support (direct messages, 1-1 chat).
  • No support for message edits and deletion.
  • The author of messages relayed by Sameroom will appear as the owner of the Tube, with actual author’s name appearing in square brackets at the beginning of each message. You can change this for existing Tubes with Posting Options.
  • Only available with on-premise Sameroom Proxy.
  • Only available with Sameroom Enterprise.

Cisco Webex Teams (formerly Spark)

  • Owner of the Tube will not receive notifications for new messages. For a possible solution, click here.

Facebook Messenger

  • Not supported.
  • Facebook doesn’t expose an API for Messenger, so it cannot be supported.

Fleep

  • No support for message edits or deletion.

Flowdock

  • No DM support (direct messages, 1-1 chat).
  • No support for message edits and deletion.

Gitter

  • No support for message edits or deletion.
  • Owner of the Tube will not receive notifications for new messages. For a possible solution, click here.

Google Chat

  • At this time there is no support for Google Chat, and there are no active plans in place to integrate it with Sameroom.

Google Hangouts

  • No longer supported.
  • Unfortunately Google is no longer actively investing in the Hangouts chat API and can potentially terminate it at any time. Because of this and changes to their authentication methods, it's been decided that Hangouts is no longer supported.
  • You can find more information from Google about this, here: Updates to Hangouts Chat migration timelines

GroupMe

  • The author of messages relayed by Sameroom will appear as “Sameroom”, with actual author’s name appearing in square brackets at the beginning of each message. You can change this for existing Tubes with Posting Options.
  • No DM support (direct messages, 1-1 chat).
  • No support for message edits and deletion.

HipChat

  • No DM support (direct messages, 1-1 chat).
  • Owner of the Tube will not get notifications for new messages. For a possible solution, click here.
  • No support for message edits and deletion.
  • The author of messages relayed by Sameroom will appear as the owner of the Tube, with actual author’s name appearing in square brackets at the beginning of each message. (To help us make this look better, please consider asking HipChat to improve their API.) You can change this for existing Tubes with Posting Options.

IRC

  • No support for password-protected channels.
  • Required: either SASL support or an extended /nickserv IDENTIFY command that accepts a nick in addition to password (like on Freenode).
  • No support for IRC networks without registered nicks (/NickServ).
  • Known unsupported networks are:
    • EFNet
    • fsociety.internetz.me
    • irc.codetalk.io
    • irc.coldfront.net
    • irc.gamesurge.net
    • irc.jaundies.com
    • irc.mafiareturns.com
    • irc.oftc.net
    • irc.quakenet.org
    • irc.rizon.net
    • irc.serenity-irc.net
    • irc.slashnet.org
    • irc.synirc.net
    • irc.utonet.org
    • irc.w3.org
  • Passwords containing special characters may not work.
  • No DM support (direct messages, 1-1 chat).
  • Owner of the Tube will not receive notifications for new messages. For a possible solution, click here.

IRCCloud

  • No DM support (direct messages, 1-1 chat).
  • Owner of the Tube will not get notifications for new messages. For a possible solution, click here.

Mattermost

  • No support for message edits and deletion.
  • Authors of messages relayed by Sameroom will appear to come from the owner of the Tube, unless you change configuration of your Mattermost server. Open System ConsoleIntegrationsCustom Integrations and set Enable webhooks and slash commands to override usernames and Enable webhooks and slash commands to override profile picture icons to true.

Microsoft Teams

  • Not supported.
  • Microsoft's current implementation of Teams messaging unfortunately doesn't allow us to properly and fully integrate it with Sameroom.
  • At this time there are no plans to integrate MS Teams.

Planio

  • No DM support (direct messages, 1-1 chat).
  • Owner of the Tube will not get notifications for new messages. For a possible solution, click here.

RocketChat

  • Not supported.
  • Version 3.0.0 of RocketChat introduced significant incompatibilities, so it is no longer supported.

Salesforce Chatter

  • Only available with Sameroom Enterprise.
  • Chatter is not real-time—expect up to 60-second delays for incoming messages.
  • Chatter webpage must be refreshed to see new messages.
  • No DM support (direct messages, 1-1 chat).
  • Owner of the Tube will not get notifications for new messages. For a possible solution, click here.

Skype

  • These restrictions refer to the standard, non-Business version of Skype.
  • Login using Skype credentials is not supported. Microsoft changed the API a while back, and we could not fix this (the API is unpublished). You must use an alternate method to log in to your Sameroom account.
  • The Skype Bridgebot is required for communication. Follow the link on the BridgeBot instructions page to use the Skype BridgeBot.
  • No support for chatrooms created before Microsoft acquired Skype. There is no workaround for this, as the newer version(s) of Skype do not support chat commands,
  • Owner of the Tube will not get notifications for new messages. For a possible solution, click here.
  • The author of messages relayed by Sameroom will appear as the owner of the Tube, with actual author’s name appearing in square brackets at the beginning of each message. You can change this for existing Tubes with Posting Options.
  • Files sent from Sameroom to Skype will appear as temporary links. Temporary links are good for 24 hours.
  • No support for message edits and deletion.
  • Skype BridgeBot: "Send Contacts" message posted in Skype will be relayed as an empty message or not at all.
  • Skype BridgeBot: Skype video messages are not relayed by Sameroom.

Skype for Business / Lync

  • Office 365 is not supported because it does not have persistent chat rooms as a feature.
  • Only available with on-premise Sameroom Proxy.
  • Only available with Sameroom Enterprise.
  • The Sameroom Lync 2013 proxy only supports Lync 2013 servers with persistent chat rooms enabled.
  • The author of messages relayed by Sameroom will appear as the owner of the Tube, with actual author’s name appearing in square brackets at the beginning of each message. You can change this for existing Tubes with Posting Options.

Slack

  • Sameroom commands in Slack must be invoked via the @Sameroom mention instead of -sameroom.
  • If your admin disabled 3rd party integrations for non-admins, you can’t use your Slack account with Sameroom. Ask your admin to turn off the limitation, or use an admin account to create a Sameroom Tube for you.
  • Highlighted words coming across Sameroom will not cause desktop/mobile notifications. (But @mentions will.)
  • No support for message edits and deletion.
  • Files will be posted from account who have created Tube, and name of sender will be in file name description.
  • Slack posts will not be relayed by Sameroom.
  • Slack file comments (“Add a message about the file”) are not relayed by Sameroom.
  • Messages from threads will not be relayed by Sameroom, with the exception of replies sent back to the channel.
  • No DM support.

Socialcast

  • Owner of the Tube will not get notifications for new messages. For a possible solution, click here.
  • No support for message edits and deletion.
  • The author of messages relayed by Sameroom will appear as the owner of the Tube, with actual author’s name appearing in square brackets at the beginning of each message. You can change this for existing Tubes with Posting Options.
  • Files sent from Sameroom to Socialcast will be posted from account who have created Tube, and name of sender will be in separate message.

Telegram

  • Login to Sameroom using Telegram credentials is not supported. You must use an alternate method to log in to your Sameroom account.
  • Use of a bridgebot is required for Telegram. This means that Telegram will not appear as an installed app on your Sameroom Accounts page.
  • No support for channels.
  • Messages starting with a username may not be relayed. For a related discussion, see https://stackoverflow.com/q/44556396/74167.
  • If a Sameroom-connected Telegram group is upgraded to a supergroup, the connection may stop working.
  • The author of messages relayed by Sameroom will appear as “Sameroom”, with actual author’s name appearing in square brackets at the beginning of each message. You can change this for existing Tubes with Posting Options.
  • No DM support (direct messages, 1-1 chat).
  • No support for message edits and deletion.

Twitter

  • Group DM is not supported.
  • Owner of the Tube will not get notifications for new messages. For a possible solution, click here.
  • The author of messages relayed by Sameroom will appear as the owner of the Tube. You can change this for existing Tubes with Posting Options.
  • Files sent from Sameroom to Twitter will appear as temporary links. Temporary links are good for 24 hours.

Yammer

  • External networks are not supported (external groups are OK).
  • No DM support (direct messages, 1-1 chat).
  • No support for message edits and deletion.
  • The author of messages relayed by Sameroom will appear as the owner of the Tube, with actual author’s name appearing in square brackets at the beginning of each message. You can change this for existing Tubes with Posting Options.
  • Files sent from Sameroom to Yammer will be posted from account who have created Tube, and name of sender will be in separate message.