Callers Are Unable to Leave Voicemail Messages with 8x8 Express

Symptom

Callers to an extension cannot leave a voicemail message.

Applies To

• IP Phones
• Inbound Calls
• Voicemail

Resolution

Turn off Announce Only mode.

1. From the phone, access voicemail options.
   • From your own extension, dial 555.
   • From another in-network extension, dial 500.
   • From an outside number, dial your own phone number. During the greeting, press #.
2. Press 6 to toggle Announce Only Mode off or on (listen to audio prompt for confirmation).
3. Press 9 or hang up.

A handy one-page guide to 8x8 Voicemail can be downloaded here, 8x8 Voicemail Quick Reference Guide.

Cause

Announce Only Mode is turned on.