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How to See Missed Calls in 8x8 Express

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Objective

View and return missed calls on your Poly, Cisco, or Yealink phone.

When a call comes in while you’re away, your phone may display a “Missed Calls” message or icon.

Applies To

  • Poly
  • Cisco
  • Yealink

If you don’t see your model listed, please refer to the user manual for your phone.

Procedure

Cisco SPA 525G2

If the LCD screen shows a missed call, press the Miss softkey to view a list of missed calls.

If the LCD screen does not show a missed call:

  1. Press the Setup button.
  2. Scroll to Call History and press Select.
  3. Scroll to Missed Calls and press Select.

Poly

SoundPoint IP series and VVX 300

To the right of the phone display, press the down arrow button to view the Missed Calls list.
PolycomDownArrowButton.png

Poly VVX 400

From Lines view, press the down arrow button to view the Missed Calls list.

To enter Lines view, press the Home button until the screen displays your phone lines.


polycom-vvx-400-300x220.jpg

Poly VVX 500/600

From Lines view, touch the clock icon in the upper left corner of the screen to view the Missed Calls list.

To enter Lines view, press the Home button until the screen displays your phone lines.

If the LCD screen shows a missed call, press the View softkey to view a list of missed calls.

If the LCD screen does not show a missed call, press the History softkey to view your call history list. A "bouncing" arrow (looks like a check mark) icon denotes missed calls.