Skip to main content


8x8 Support

Importing Outlook Contacts in 8x8 Work Desktop in 8x8 Express


In Work for Desktop, the ability to sync Outlook contacts is available to Windows and Outlook users. This feature is not available to Mac users.

You can import Outlook contacts via My Contacts or under Settings > Contacts. Please review the checklist below prior to importing Outlook contacts.



  • Outlook data is stored locally on the computer, so contacts imported to Work for Desktop on that computer will only be available on Work for Desktop on that computer.
  • Because Outlook data is stored locally on the computer, users should set Work for Desktop to "Call using Computer" to see the correct Caller ID on inbound and outbound calls for imported contacts. Contact data imported to Work for Desktopis not passed to desk phones.

Work for Desktop Feature Checklist

Local Microsoft Outlook (MAPI) Contact Sync

Review the questions below to determine whether this feature will work with your system.

  • Are you using a Windows operating system?
    • Microsoft doesn’t support MAPI on the Mac OS.
  • Do you use Outlook 2013 or Outlook 2016?
    • This synchronization is with your local contacts. It won’t sync from
  • Do you have less than 10,000 contacts?
    • The synchronization will time out after 10 minutes or 10,000 contacts.
  • If your mail server is MS Exchange, has caching been enabled?
    • Support for remote address books is best-effort only.

Note: Office 365 is supported on a best-effort basis, as it doesn’t always cache contacts locally.


Q: How often is the synchronization done?

A: The sync is done on demand via the Refresh option.

Q: Can I import both personal and company contacts?

A: Yes, you can import both or either.

Q: What fields are imported?

A: First name, Last Name, Phone numbers, Fax numbers, and Email addresses.

Q: Will my contacts be available on other PCs or in 8x8 Work for Mobile?

A: No. This is a local sync with the local Outlook version on the PC and the synced contacts are kept privately on the computer.

Importing Outlook Contacts

  1. Log in to Outlook.
  2. Log in to Work for Desktop and go to the Contacts.
    Screen Shot 2019-08-02 at 12.29.38 PM.png
  3. Click My Contacts.
    Screen Shot 2019-08-02 at 12.29.51 PM.png
  4. Click Add (person icon).
  5. Click Import Outlook Contacts. This will automatically select the Outlook profile that is set as the default profile.
  6. Select Personal ContactCompany Contact, or both. (Note: The maximum amount of contacts that can be imported is 10,000.)
    • Personal contacts are imported to My Contacts.
    • Company contacts are imported to Company.
    • ​Fields imported include:​ Name, Emails, Phones, and first Address.

To remove all imported Outlook contacts, go to Settings > Contacts and click Remove (trash can).

To sync imported Outlook contacts, go to My Contacts > Add, and click Refresh Outlook Contacts.


  • Was this article helpful?