Incoming Calls Force 8x8 Work for Mobile Calls to Drop in 8x8 Express
While on a phone call using the 8x8 Work for Mobile app in data mode on a Sprint or Verizon smartphone, a call in to the cell phone's direct phone number (DID) forces the 8x8 Work for Mobile call to drop.
- 8x8 Work for Mobile
- Sprint mobile data service
- Verizon mobile data service
Use Cellular Assist so that the cellular connection is handling inbound and outbound calls rather than the mobile data or Wi-Fi connection. Alternatively, use a Wi-Fi connection for 8x8 Work for Mobile data phone calls.
This is a known issue with older Verizon and Sprint smartphones, which are unable to simultaneously handle cell phone and mobile data activity. These phones are 3G pre-LT/LTE models, typically up to and including those debuting in 2012. This covers Android and iPhone models up to and including the standard iPhone 5.