8x8 Work Analytics Call Queue Details Current Status tab does not reflect actual agent status
Why does the current status tab in Analytics not reflect the actual status of the agent?
User status may appear DND-Off instead of idle or Login instead of Idle in analytics while the user is available to take calls
- Analytics for 8x8 Work
- Call Queue Detail
The status is determined by the LAST event, and does not provide additional context as to the actual availability of the agent to receive a call.