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8x8 Support

Calls not showing in Extension Summary Report when Using Call using Click To Dial

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Symptom

Calls not showing in Extension Summary Report for the extension when Using Click To Dial

Extension_Summary.png

Applies To

  • Analytics for 8x8 Work
  • Work for Desktop Call using Click to dial
  • This does not affect Work for Desktop Call Using Deskphone

Resolution

The ClickToDial calls can be seen in the Analytics for 8x8 Work Call Detail Records

Extension_Summary_CDR.png

Cause

The call originates from the ClickToDial service in the backend rather than the users extension.

This is a known limitation in the Analytics for 8x8 Work report which may be improved in future versions.