Calls over 3 hours do not show up in Call Detail Records
Symptom
Calls are not showing up in Call Detail Records for Analytics for 8x8 Work.
Applies To
- Analytics for 8x8 Work
- Call duration exceeding 3 hours.
Resolution
This is a known limitation that Analytics for 8x8 Work currently does not support displaying call details on calls over 3 hours.
Additional Information
We are looking into increasing this value, there is no ETA at this time.