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8x8 Support

User missing from the Employee Reports


Why are some users/extensions not displayed in the Display Status and Activity reports?

Applies To

  • Analytics for 8x8 Work
  • Display Status report
  • Activity report
  • 8x8 Admin Console


Extensions with the "Display in company directory" option disabled will not appear in the Employee Reports.

This applies to Users, Auto Attendants, Ring Groups, and Call Queues.

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