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8x8 Support

How to View the Extension Summary Chart in Analytics for 8x8 Work

Objective

View Extension Summary Chart and download the report.

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The new Extension Summary shares many of the same enhancements as Company Summary, such as:

  • Improved date picker
  • Easier access to multi-pbx reporting
  • Integrated call detail - Call Records or Call Legs
  • Interactive charting
  • Addition of first name and last name of the extension user

Applies To

  • Analytics for 8x8 Work

Procedure

  1. Log in to Analytics for 8x8 Work.
  2. Select Call Report > Extension Summary.
  3. Under Extension table view click the extension number.

The Extension Summary Chart, Call Detail Record is available as well as the option to download Extension Summary Report.