Skip to main content


8x8 Support

Use Call Detail Record to Check Recording Status of a Call


Check call recording status for a specific call.

Applies To

  • Analytics for 8x8 Work


  1. Log in to Analytics for 8x8 Work. Please note that the user will need to have 'supervisor' privleges in order to be able to see the feature.
  2. Navigate to the Call Detail Records Report.
  3. Use the Date Picker to narrow the time to make it easier to find the desired call. ( Call Legs (Simplified) mode preferred)


  1. Click Customize table and add Record Service to the report and click Save.


Analytics Record Service.png

  1. Click Search.

The Record Service column will indicate one of two values

  • Record service on - The call was recorded and recording is available.
  • N/A - The call recording is not available for that call.