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Why can't I change time zone in Analytics for 8x8 Work?

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Question

Why can't I change my time zone in Analytics for 8x8 Work?

Applies To

  • Analytics for 8x8 Work
  • Legacy Reports

Answer

CM VOA time zone.jpg

The time zone follows the setting for the PBX and cannot be changed within Analytics for 8x8 Work. This is a limitation for reports that are still served from the legacy platform. Changing the time zone for the PBX can be done in the Admin Console:

  1.  Log in to the Application Panel.
  2. Select Admin Console.
  3. Select Company.
  4. Select PBX in the upper left.
  5. Select Edit (pencil icon) to edit the PBX settings.
  6. Under Time Zone select the desired option from the drop down menu.
  7. Select Save.

The time zone can be changed on reports that have been migrated to the Analytics platform by clicking on the time zone at the top of the page.

Contact 8x8 Support if you encounter any issues changing the time zone for legacy reports.