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8x8 Support

X Series Upgrade Multi-Currency Conversion FAQ


As part of the upgrade of long-time 8x8 customers from our legacy platform to X Series, we now only offer single invoices/currencies for a single IPBX. After your upgrade to X Series, you will receive a single invoice in the indicated currency.

Applies To

  • X Series Customers with multiple currencies.


After your X Series upgrade, a single currency will be used for billing. Communication for this upcoming change was sent out on 9/23/21.

Post upgrade, licenses will also become a single pool and a separate pool per location is no longer needed.

Frequently Asked Questions

Why is 8x8 changing my currency?

In order for 8x8 to provide you with the best features and stability, an upgrade to X Series is required. Unfortunately, multi-currency billing is not yet supported on the new platform. 8x8 is moving your account to a single currency to accommodate this upgrade.

What currency will my billing be changed to?

8x8 has analyzed your billing statement has selected your single billing currency based on usage and main business country. You will be notified of the primary currency selected in your notifications.

How much will this change cost?

There is no additional cost, and this change impacts no other 8x8 services or terms.

Can I still keep track of billing separately by region?

Yes, you can still itemize your billing statements by cost center designations if your monthly recurring amount is over $500. 8x8 will automatically separate your bill into two different cost centers for each currency if not already done so. This will allow you to itemize products and services by location for accounting purposes. Your entire bill however will be charged as one single bill in a single currency. 

Can you postpone my upgrade to X Series?

All customers must upgrade to X Series in order to provide future-proof stability and features. We cannot postpone the upgrade.

Will my billing method change?

If you are paying by credit card or direct debit, you will receive one charge on a single currency. If you are paying by invoice, you may want to discuss this with your 8x8 Collections, Representative. Otherwise, all invoices will be sent to the billing contact on file.

What will my new bill look like?

Your new billing statement will still continue to look the same however you will have new X Series licenses billed per line. The rates for the non-native region will be converted to the new single currency. 

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