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How to Create a Temporary Schedule in Auto-Attendant

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Objective

To learn how to set exceptions on an Auto Attendant.

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Note: Exceptions are a one time change that overrides the regular business hours, for that particular date.

Applies To

  • 8x8 Work Configuration Manager
  • Auto Attendant
  • Exceptions

Procedure

  1. Log in to Admin Console .
  2. Click Auto Attendants.
  3. If you have not yet created a schedule, click Create a schedule.
  4. After setting up a schedule, you should see an option to create an exception at the bottom of the schedule window.
  5. Click +Add an exception. You will see a new box that opens, and this allows for new input.
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  6. Enter a name (e.g., Company Picnic), set the date, select the appropriate Open/Closed status, and set the desired hours.
  7. Save your created Exception.