How to Create a Temporary Schedule in Auto-Attendant

Objective

To learn how to set exceptions on an Auto Attendant.

Note: Exceptions are a one time change that overrides the regular business hours, for that particular date.

Applies To

• Virtual Office Configuration Manager
• Auto Attendant
• Exceptions

Procedure

1. Log in to Admin Console .
2. Click Auto Attendants.
3. If you have not yet created a schedule, click Create a schedule.
   • For more information on Schedules, click here.
4. After setting up a schedule, you should see an option to create an exception at the bottom of the schedule window.
5. Click +Add an exception. You will see a new box that opens, and this allows for new input.
   
6. Enter a name (e.g., Company Picnic), set the date, select the appropriate Open/Closed status, and set the desired hours.
7. Save your created Exception.