Enabling the option for callers to dial an extension at any point within an Auto Attendant.
- 8x8 Admin Console
- Auto Attendants
The Auto Attendant must have at least one menu option configured in order for the Dial by Extension feature to work.
- Log in to 8x8 Admin Console.
- Click Auto Attendants.
- Click Edit (pencil icon) to the right of the Auto Attendant that you wish to edit.
- Go to Call Handling Menus and select Edit Settings.
- Enable Allow callers to dial an extension at any point.
- Choose the Directory Scope.
- All sites: this will allow the caller to dial any extension on the PBX.
- This site: this will allow the caller to dial any extension on the site.
- Click Save.
- If needed, repeat steps 4-7 for each menu (After Hours, Holidays, Alternate).
- Click Save at the bottom of the page.