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8x8 Support

Cannot Assign An Extension To A User: Failed at extension create


When adding a license, phone number and extension to a User, clicking Save gets the error: Failed at extension create.

Opening the browser console show the error:  "SORRY, this extension (xxxx) already exists"  Where 'xxxx' is the extension you are attempting to assign.

Applies To

  • 8x8 Admin Console


Possible workaround:  Use a different extension number.

If the specific extension is desired, please create a support case so 8x8 Technical Support can investigate the cause of the error, and a possible solution.