Changes to user extension settings cause the users presence status to change from DND to Available
Question
What can cause a users status to change from Do Not Disturb (DND) to Available?
Applies To
- 8x8 Admin Console
- Work for Desktop
- Work for Web
- Work for Mobile
Answer
- Configuration changes to the user in Admin Console
- Changing the Caller Id from a 8x8 Work application
Additional Information
Sometimes you may find that when changing the settings the user is placed in to DND each time, If this occurs please contact 8x8 Support to update the configuration so this will change to available each time.