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8x8 Support

Error When Assign Number To A User: Failed At Caller ID


When you are creating a new user, you get an error: User settings saved with errors. Failed at extension create, Phone Number assign, sending a welcome email, setting caller ID.
The user is created, but the DID number and 8x8 license is not saved with the user.


Applies To

  • 8x8 Admin Console


Change the Site's 'Main Line Number' to a valid number associated with your 8x8 account.

  1. Log into 8x8 Admin Console.
  2. Select Sites.
  3. Scroll down to the Voice Service Settings.
  4. Open the Main Line Number list, and select a number that is not grayed out.  


The Site's Main Line Number is not a valid number with your 8x8 account.

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