Unable to change Dial plan on an extension from Ext2Ext and Emergency
External Calling Plan is grey out on an extension.
- Admin Console
- 8x8 Work
If an extension has a Lobby license assigned then it does not have the ability to change External Calling as Lobby license is used for internal Inbound, outbound & Emergency calls only.
You have to upgrade your License to X1 and above to have the ability to make external calls