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8x8 Support

Unable to change Dial plan on an extension from Ext2Ext and Emergency


External Calling Plan is grey out on an extension. 
External calling Plan.jpg

Applies To

  • Admin Console 
  • 8x8 Work 


If an extension has a Lobby license assigned then it does not have the ability to change External Calling as Lobby license is used for internal Inbound, outbound & Emergency calls only. 

Additional Information

You have to upgrade your License to X1 and above to have the ability to make external calls 

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