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8x8 Support

Removing or Adjusting the Call Recording Announcement in Admin Console


Adjusting the call recording announcement playing within 8x8 Work Admin Console. 

Applies To

  • Admin Console
  • Call Recordings


  1. Log in to Admin Console.
  2. Click Users.
  3. Find the required user by either scrolling or searching their name/extension in the search box in the top right. 
  4. Click Edit (pencil icon).
  5. Select Call Recording Settings.
    Screen Shot 2019-09-05 at 10.51.38 AM.png
  6. Under Recording announcement  select one of the following:
    • Neither
    • Me/User
    • Remote Party
    • Both Parties 
  7. Save the changes at the bottom of the screen before exiting.

Additional Information

Can the audio for the recording announcement be customized?

Only the default audio is available for use at this time. The only modification currently supported is the ability to enable/disable the announcement.


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