Skip to main content


8x8 Support

View My Current Media Usage in 8x8 Admin Console


To check the capacity for call recordings. 

Applies To

  • 8x8 Admin Console
  • Legacy Storage


  1. Log in to 8x8 Admin Console
  2. Click Menu
  3. Click Recordings.
  4. Scroll down to the bottom of the list to make sure all of the recordings have loaded.
  5. Click the tick box in the upper left next to "Interaction date" to select all of the recordings.
  6. The total media usage for the selected recordings will be displayed on the top left.

Additional Information

Legacy Storage Policy

Users are able to record calls and maintain recording data up to 1GB and higher, according to the license. The storage fee is $5.99/ £3.99 per 1 GB (or portion thereof) in excess of the storage limit. To avoid extra charges, it is important to monitor your storage usage and download and delete your recordings before they exceed the 1.0 GB limit.

Within 12 months, you can access the recordings on your own if the account is active. Beyond the last 12 months, it will require the assistance of Professional Services.

  • Was this article helpful?