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8x8 Support

Assigning Roles to an X Series User


Assign roles to a user in 8x8 Admin Console using role-based access control (RBAC).


Need to create or manage user roles? Click here.

Applies To

  • 8x8 Admin Console
  • Role-based Access Control


  1. Log in to 8x8 Admin Console.
  2. Click Menu (three horizontal lines top left of the page).
  3. Click Roles & permissions.
  4. Click Assignments
  5. Click +Create assignment (Top right of the page).
  6. Fill in the following fields:
    • Assign to
    • Role
    • Scope
      Screen Shot 2020-08-12 at 12.05.56 AM.png

      Multiple roles and scopes can be associate with an assignment.

  7. Click Save.

The new assignment will be listed under the Assignments page.

Note-Icon.png Admins cannot assign permissions to themselves -- only to other admins.

Out of the Box 8x8 Admin Console Roles

The roles below are available for assignment by default in your administrative console.

Role Definition
Super Admin A Super Admin role offers full access to 8x8 Admin Console users, workgroups, and the ability to access and assign sensitive permissions such as Company Call Recording access. Grant and create API credentials. 
Audit Management Admin The Super Admin must assign this role, which grants access to auditing chat conversations.
Company Admin A Company Admin role offers full access to 8x8 Admin Console users, workgroups, and beyond.
IT Admin An IT Admin role offers access to users and workgroups in 8x8 Admin Console. This allows them to create and manage users and their workgroup permissions.
VCC Admin* A VCC Admin role offers access to the Configuration Manager for Contact Center application only. The role will not have access to 8x8 Admin Console. They can configure their contact center using the Contact Center Configuration Manager app. They are unable to add users or assign licenses to users.
My8x8 Admin A My8x8 Admin role offers access to the 8x8 Support Portal. Access to 8x8 Billing and Orders (as well as Support case submission privileges) in the 8x8 Support Portal (My 8x8).
Basic User For internal 8x8 use when migrating from legacy systems. 

Note: The VCC Admin role is only available to customers whose service package includes 8x8 Contact Center.

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